LEGAL & PRIVACY

Privacy Policy

This Privacy Policy explains how Lumpkin Fix and Clean, LLC collects, uses, and protects information submitted through our website.

Last updated: September 18, 2026

Lumpkin Fix and Clean, LLC (“Lumpkin Fix and Clean,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a contact form, request a quote, or communicate with us.

By using our website or submitting information through it, you acknowledge this Privacy Policy.

1. INFORMATION YOU PROVIDE

We may collect information you provide directly to us through contact forms, quote-request forms, email, phone calls, text messages, or other communications.

Depending on your request, this information may include:

• Your name

• Business name or property-management company name

• Email address and phone number

• Preferred contact method

• Property or service address, unit number, property type, and approximate property details

• Requested services, preferred service date, move-in date, guest deadline, and other scheduling information

• Property-access information, parking notes, gate codes, lockbox details, site rules, and other access instructions

• Information about property conditions, damage, cleaning needs, maintenance needs, materials, and project details

• Photos, videos, punch lists, work orders, floor plans, checklists, product information, or other files you choose to upload or share

• Information about how you heard about us

• Any other information you include in a message or quote request

Please do not submit Social Security numbers, payment-card numbers, tenant-screening information, medical information, or other highly sensitive information through website forms unless we specifically provide a secure method for doing so.

2. WEBSITE AND DEVICE INFORMATION

When you visit our website, our website platform and service providers may automatically collect limited information about your device and how you use the site.

This information may include:

• Internet Protocol (IP) address

• Browser type and operating system

• Device type

• Pages viewed and links clicked

• Website referral source

• Approximate location based on IP address

• Date and time of website visits

• Other website usage and diagnostic information

We may use cookies or similar technologies provided by our website platform and third-party services to operate the site, understand website usage, and improve the visitor experience.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Respond to questions, contact requests, and quote requests

• Review requested services, property details, access needs, schedules, photos, and project information

• Prepare estimates, proposals, work orders, invoices, and service communications

• Schedule, provide, coordinate, document, and follow up on services

• Communicate with you by phone, email, or text based on the contact information and preferences you provide

• Maintain business, accounting, service, and customer records

• Improve our website, services, communications, and customer experience

• Protect our business, customers, website, and property

• Comply with legal obligations and enforce our agreements

4. HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information with service providers that help us operate our business and website. These may include our website platform, email provider, form or file-storage provider, payment processor, accounting or invoicing provider, scheduling tools, and professional advisers.

These providers may receive information only as needed to provide their services or support our business operations.

We may also share information:

• When required by law or legal process

• To respond to a lawful government, court, or regulatory request

• To protect the rights, safety, property, or security of Lumpkin Fix and Clean, our customers, or others

• To investigate or help prevent fraud, security issues, or misuse of our website or services

• In connection with a business transfer, reorganization, sale, merger, or similar transaction

5. PHOTOS, FILES, AND PROPERTY INFORMATION

If you upload or provide photos, videos, punch lists, work orders, floor plans, checklists, or other files, we may use them to:

• Evaluate your request

• Prepare a quote or estimate

• Plan or perform approved services

• Document property conditions and completed work

• Maintain service and business records

Please provide only information that you are authorized to share.

Do not upload sensitive tenant, guest, employee, financial, medical, or other confidential information unless it is necessary and you have permission to provide it.

6. THIRD-PARTY SERVICES AND LINKS

Our website may include links, embedded content, maps, reviews, social-media content, or other features provided by third parties.

Those third parties may collect information according to their own privacy policies. We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing information through them.

7. DATA SECURITY

We use reasonable administrative, technical, and physical measures to protect the information we collect.

However, no website, internet transmission, email, text message, or electronic storage system is completely secure. We cannot guarantee the absolute security of your information.

8. HOW LONG WE KEEP INFORMATION

We keep information for as long as reasonably necessary to:

• Respond to your request

• Provide or coordinate services

• Maintain business, accounting, and service records

• Resolve disputes

• Enforce agreements

• Meet legal, tax, accounting, insurance, and recordkeeping obligations

9. YOUR CHOICES AND REQUESTS

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal, tax, accounting, insurance, and business-record requirements.

To stop receiving future marketing communications, follow the unsubscribe instructions in an email where available or contact us directly.

Service-related communications about an active quote, appointment, invoice, job, or account may still be necessary.

10. CHILDREN’S PRIVACY

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information through our website, please contact us so we can take appropriate action.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.