Terms of Service

Last updated: July 30, 2026

1. About Lumpkin Fix and Clean

Lumpkin Fix and Clean LLC (“we,” “us,” “our”) provides cleaning, light maintenance, and painting services for residential, commercial, apartment, and short‑term rental properties in and around Central Ohio and Pataskala, Ohio. By using this website, booking our services, or submitting a quote request, you agree to these Terms of Service.

2. Services

We provide services such as:

  • Residential house cleaning

  • Apartment and multifamily cleaning and light maintenance

  • Airbnb and short‑term rental turnovers

  • Commercial and office cleaning

  • Light handyman work and small‑scale painting

  • Other home services as listed in our quotes or service descriptions

Our services may change or expand over time. Any description of services on this website is for general information and does not guarantee availability on specific dates or at specific times.

3. Quotes, Pricing, and Payment

  • Quotes are estimates only, based on the information you provide (property type, size, condition, requested services).

  • Final pricing may change if the actual conditions are different from what was described (for example, heavier‑than‑normal buildup, extra rooms, or additional repairs).

  • We will let you know about any material change in price before or during service whenever reasonably possible.

  • Payment is due at the time of service unless otherwise agreed in writing.

  • We may require a deposit for larger projects or new commercial accounts.

  • We reserve the right to refuse or cancel service if payment terms are not met.

4. Residential Loyalty Visit Policy

We appreciate repeat customers and offer a small loyalty benefit on follow‑up visits.

  • After a qualifying paid visit (a completed appointment where our service setup fee and at least one service are billed and paid), we may waive the service setup fee on repeat visits.

  • The loyalty waiver can be applied to up to two visits within 30 days of the qualifying paid visit.

  • The waiver applies only to the service setup fee; all other services and labor are billed at their normal rates.

  • On invoices, this appears as a separate line item showing the setup fee waived under our loyalty policy.

  • We reserve the right to update or discontinue this loyalty benefit at any time, with changes reflected in our current service terms.

5. Cancellations and Rescheduling

We understand that plans can change and ask that you contact us as soon as possible if you need to cancel or reschedule.

  • Standard cancellations: If you cancel or reschedule more than 24 hours before your appointment, no cancellation fee is usually charged.

  • Late cancellations (less than 24 hours): We may charge a reasonable cancellation fee to cover reserved scheduling time.

  • Cancellation/lockout at the door: If we arrive at the property and the appointment is canceled at the door, we are turned away, or we are unable to access the property as scheduled, a cancellation/lockout fee equal to our standard service setup fee ($79) may be charged to cover travel time and reserved scheduling.

  • If we must cancel or reschedule due to weather, emergencies, or staff availability, we will contact you to arrange a new time as soon as reasonably possible.

6. Access to Property

You are responsible for ensuring we can safely access the property at the scheduled time. This may include:

  • Providing keys, access codes, or parking instructions

  • Informing on‑site staff or residents that we will be arriving

If we cannot access the property within a reasonable time window, this may be treated as a cancellation, and the cancellation/lockout fee described above may apply.

7. Scope of Work and Safety

  • We only perform services that can be safely completed with our equipment and training.

  • We do not perform licensed plumbing, electrical, HVAC, or structural work. Any such work must be done by a licensed professional.

  • Our team may refuse or stop work if conditions are unsafe (for example, hazards, violence, extreme clutter, pests, or exposed wiring).

8. Breakage, Damage, and Reporting Issues

  • We take care in every home and property we service, but accidents can happen.

  • Please report any concerns about our work to us as soon as possible after the service.

  • If we are found responsible for damage, we may choose to repair, replace, or reimburse up to a reasonable amount, taking into account the age and condition of the item.

  • We are not responsible for normal wear and tear, pre‑existing damage, or issues that arise from poor installation or aging of fixtures, materials, or equipment.

9. No Guarantees of Outcomes

We aim to provide high‑quality, professional service. However:

  • We cannot guarantee specific outcomes such as full deposit return, lease approval, or five‑star guest reviews.

  • All feedback on platforms like Airbnb, Google, or other sites is outside of our control.

10. Website Use

By using this website, you agree not to misuse it.

  • You will not attempt to break security, access other users’ information, or use our site for unlawful purposes.

  • All content on this website, including text, logos, and images, is owned by or licensed to Lumpkin Fix and Clean LLC and may not be copied or reused without permission.

11. Third‑Party Links

Our website may link to other websites, such as social media platforms or external scheduling and payment tools. We are not responsible for the content, policies, or practices of any third‑party websites.

12. Changes to These Terms

We may update these Terms of Service from time to time. The “Last updated” date at the top will always show the most recent version. Your continued use of the website or services after a change means you accept the updated terms.

13. Contact

If you have questions about these Terms or about our services, you can contact us at:

Lumpkin Fix and Clean LLC

Phone: (614) 259‑7439

Email: jayl@lumpkinfixandclean.com